Lost Luggage at Alicante Airport
What should you do if your luggage doesn’t arrive on the luggage carousel or if you lose any items at the airport?
| Luggage lost by your airline |
| Lost property at Alicante Airport |
| Items lost on the plane |
| Luggage handling agents at Alicante Airport |
| How to prevent your luggage from getting lost |
Luggage that is Lost or Delayed by your Airline
After waiting to be sure that your luggage has not arrived on the carousel, go to the lost luggage office in the baggage reclaim area at Alicante Airport. They will be able to tell you where your luggage is and when you can expect it to arrive.
If your luggage cannot be found in the airline’s system, it is probably because the barcode on the destination tag has either come off or been removed. In this instance, your luggage is most likely still at the departure airport.
In any case, the counter staff will fill out a so-called “Property Irregularity Report“. This is a form in which, among other things, your name, flight number and a description of the missing baggage are recorded. You will receive a printout of this.
Please see below for a list of luggage handling agents at Alicante Airport.
Bags or Belongings Lost at Alicante Airport
If for some reason you did not see your bag and it was left on the baggage carousel, it will be taken to Alicante Airport Lost Luggage Office in the Arrivals Hall. The same is true for any personal belongings that you might have lost at Alicante Airport.
Lost and found
In order to try and retrieve any lost items, please follow the procedure below:
- Fill in a lost property claim form, which you can download on the AENA lost property page
- When filling in the form, provide a detailed description of the lost item and attach a photograph, if possible.
- Email the form together with your flight dates and flight number to [email protected].
- If the object is found or handed in, you will be contacted by the lost property office and given a reference number.
- You can pick up any lost and found property at the Alicante Airport Lost Property Office. You will need to provide your reference number and proof of identity.
- If you are unable to pick up the object from Alicante Airport, you have the option of getting the item sent to you for a fee via a company called Grupo 21 or any other courrier of your choice. Please see here for more information about the Grupo 21 service.
Lost Property Office Contact
E-mail: [email protected]
Telephone: (+ 34) 966 919 444
Opening times: Monday to Friday 8:30 am to 2:00 pm
Luggage left on the carousel is taken to the lost luggage office
Items Lost on the Plane
If you think that you have left any bags or lost any personal belongings on the aircraft, please contact your airline directly. Please see here for airline contact details.
Luggage Handling Agents at Alicante Airport
| Aviapartner | Tel. (+34) 966 919 375 |
| Azul Handling | Tel. (+34) 966 919 071 |
| Easyjet | Tel. (+34) 966 919 643 |
| Globalia | Tel. (+34) 966 919 063 |
| Jet2.com | Tel. (+34) 966 919 386 |
| Menzies Aviation | Tel. (+34) 966 919 474 |
| Norwegian | Tel. (+34) 966 919 082 |
| South Europe Ground Services | Tel. (+34) 966 919 065 |
How can I prevent my luggage from getting lost?
While there is no definitive answer to this question, there are a lot of things you can do to significantly reduce the chances of your luggage getting lost during air travel. Here is a list of things to consider.
Label your luggage
Attach a sturdy, luggage tag with your contact information (name, phone number, and email address, but not your home address). This makes it easier for airline staff to identify and contact you if your luggage is misplaced.
Place an additional label inside your luggage
If you really want to be on the safe side, place a label with your contact information inside your luggage as well. If the outer tag gets detached, airline staff can still identify the owner from the inside label.
Check your airline luggage tag and luggage receipt
Ensure the airline’s luggage tag, which is attached at check-in, has the correct destination and your name on it. Keep your luggage receipt which you are given at check-in in a safe place. You will need this, should your luggage not be delivered at your destination airport.
Add unique identifiers
Make your luggage easily recognisable by adding unique identifiers such as colourful ribbons, stickers, or a distinctive luggage cover. This reduces the chances of someone else mistakenly taking your bag.
Take a photo of your luggage
Take a clear photo of your luggage before you check it in. This can be helpful in describing your bag to airline staff if it goes missing.
Remove old tags
Remove any old airline tags or barcodes from previous trips to avoid confusion during the handling process.
Use direct flights
If possible, book direct flights to minimise the risk of your luggage getting lost during transfers between connecting flights.
Arrive early
Arrive at the airport with ample time before your flight. The later you check in your luggage, the higher the chance that it may not reach your aircraft in time.
Track your luggage
Consider using a GPS tracker in your luggage. These devices can help you monitor the location of your bag through a smartphone app.
Better to be safe than sorry
Even if you follow all the advice, sometimes you can simply be unlucky, and your luggage may still go missing. Therefore, pack essential items, such as medications, travel documents, and valuables, in your hand luggage. This way, you have crucial items with you even if your checked luggage is delayed or lost.