Alicante Airport Named Best in Europe for Passenger Services
Friday, March 14th, 2025
Prestigious Recognition for Excellence
Alicante-Elche Miguel Hernández Airport has been honoured with the Best Airport in Europe award by the Airports Council International (ACI) for 2024. The airport secured this recognition in its category of airports handling between 15 and 25 million passengers annually, a testament to its ongoing commitment to enhancing passenger experience and service quality.
Entry into the ACI Hall of Fame
This marks the fifth time Alicante Airport has won this prestigious award, having previously received it in 2018, 2019, 2022, and 2023. As a result of this sustained excellence, the airport has now been inducted into ACI’s hall of fame, receiving the highly respected “ACI World Director General’s Roll of Excellence” award. This distinction is reserved for airports that have consistently demonstrated outstanding service over the years.
The ACI World Customer Experience Summit and Exhibition
The official award ceremony will take place at the annual ACI World Customer Experience Summit and Exhibition, set to be held in Guangzhou, China, from 8 to 11 September 2025. This global event brings together aviation industry leaders to discuss best practices in passenger experience and service innovation.
What is the ACI?
Airports Council International (ACI) is the leading global organisation representing airports worldwide, with over 2,100 member airports across 170 countries. It was founded in 1991 to promote airport excellence, safety, and sustainable development.
Enhancing the Passenger Experience at Alicante Airport
Over the past year, Alicante Airport has implemented several initiatives aimed at further improving passenger services. Among the most notable improvements:
- The creation of a vibrant street art mural in the airfield area, designed to provide a warm and visually engaging welcome to travellers.
- The opening of a Sensory Room, the first of its kind at the airport, designed to provide a calm and accommodating space for travellers with autism spectrum disorders (ASD), ensuring a more comfortable and stress-free experience.
- The expansion of its duty-free shopping area, which now includes interactive and digital elements to enhance the shopping experience.
- The introduction of “Oli”, an AI-powered chatbot developed by Aena to assist passengers with their queries in real time.
Commitment to Excellence
The repeated recognition of Alicante Airport underscores its dedication to continuous improvement and its focus on passenger satisfaction. With innovative services and a commitment to accessibility and convenience, the airport continues to set new benchmarks in the aviation industry.
As it prepares to receive its latest accolade at the ACI Summit in 2025, Alicante Airport remains a shining example of how airports can prioritise passenger experience while maintaining operational excellence.